Frequently Asked Questions

Most orders are processed and shipped within 24 hours. We ship via Canada Post Xpresspost, which typically delivers within 2–5 business days depending on your location. Remote areas may take slightly longer.

Yes! All orders over $99 qualify for free Xpresspost shipping anywhere in Canada. Orders under $99 have a flat-rate shipping fee that will be displayed at checkout.

At this time, Smoke Stop only ships within Canada. We deliver coast to coast — from British Columbia to Newfoundland and everywhere in between.

Once your order ships, you will receive an email with your Canada Post tracking number. You can use this number on the Canada Post website to monitor your delivery status in real-time.

Absolutely. We source all of our products directly from licensed Canadian manufacturers. Every item is 100% genuine, factory-sealed, and stored in proper conditions to ensure freshness and quality.

We carry a wide selection of popular Canadian and international cigarette brands. Browse our full catalogue on the Shop page to see our current inventory, which is updated regularly with new products.

Yes, your privacy is our priority. Every order ships in plain, unmarked packaging with no logos, labels, or any indication of the contents inside. The return address is also generic.

Smoke Stop is Indigenous-owned and operated on Native land, which means all purchases are fully tax-exempt across every Canadian province and territory. The price you see is the price you pay — no hidden fees.

We accept Interac e-Transfer for now. All transactions are processed securely.

Yes! Purchasing by the carton is always more economical than buying individual packs. Check each product page for carton pricing and any active promotions or bundle deals.