Effective Date: July 14, 2026
Smoke Stop respects the privacy of its customers and website visitors. This Privacy Policy explains how Smoke Stop collects, uses, discloses, stores, and protects personal information when you visit smokestop.ca, place an order, communicate with us, or otherwise use our website and services.
By using this website or providing personal information to Smoke Stop, you acknowledge that your information may be handled as described in this Privacy Policy.
1. About Smoke Stop
Smoke Stop is an online retailer operating from Indigenous land in Ontario, Canada.
Questions, requests, and concerns regarding this Privacy Policy or the handling of personal information may be directed to:
Email: support@smokestop.ca
Website: smokestop.ca
Smoke Stop may designate an individual to oversee privacy compliance and respond to privacy-related inquiries.
2. Personal Information We Collect
The personal information collected by Smoke Stop depends on how you use the website and interact with us.
We may collect the following information:
Order and contact information
When you place or attempt to place an order, we may collect:
- Your full name
- Email address
- Telephone number
- Billing information
- Shipping address
- Order details
- Products ordered
- Order value
- Delivery instructions
- Communications relating to your order
Age-verification information
Tobacco products may only be purchased and received by persons who meet the legal age requirements that apply in their jurisdiction.
Smoke Stop, its delivery provider, or a third-party age-verification provider may request information required to confirm your age and identity. This may include your date of birth or inspection of valid government-issued identification.
Unless specifically required to process or document a transaction, Smoke Stop does not intend to retain copies of government-issued identification. The delivery provider may record that age verification was completed, refused, or unsuccessful.
Payment information
Smoke Stop currently accepts payment by electronic transfer.
When you pay by electronic transfer, Smoke Stop may receive information associated with the transfer, including:
- The sender’s name
- The sender’s email address
- The financial institution used
- The payment amount
- The payment date
- A transaction or confirmation number
- Any message included with the transfer
Smoke Stop does not receive your online banking password or complete bank account credentials.
Your financial institution processes the electronic transfer under its own terms and privacy practices.
Customer communications
When you contact Smoke Stop, we may collect the contents of your message and any information you choose to provide.
This may include inquiries, complaints, shipping questions, order information, and requests regarding your personal information.
Website and technical information
When you visit smokestop.ca, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- General geographic region
- Pages viewed
- Links clicked
- Referring website
- Date and time of visits
- Time spent on the website
- Website interaction and performance information
3. How We Use Personal Information
Smoke Stop may use personal information to:
- Receive, verify, process, and complete orders
- Confirm electronic-transfer payments
- Communicate about orders and deliveries
- Provide customer service
- Verify that purchasers and recipients meet applicable age requirements
- Detect, investigate, and prevent fraud or unauthorized transactions
- Comply with tobacco, taxation, postal, privacy, and other legal requirements
- Maintain business, transaction, and compliance records
- Improve the website and customer experience
- Analyze website traffic and performance
- Respond to questions, complaints, and legal requests
- Enforce our Terms and Conditions
- Protect Smoke Stop, its customers, and its service providers
- Send permitted communications where consent or another lawful basis exists
Smoke Stop will not use personal information for a materially different purpose without obtaining consent where consent is required by law.
4. Consent
By providing personal information to Smoke Stop, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and for other purposes that are explained when the information is collected.
You may withdraw your consent to certain uses of your personal information by contacting support@smokestop.ca. Withdrawal of consent may be subject to legal, contractual, regulatory, or operational restrictions.
For example, Smoke Stop may be unable to process an order if you do not provide the information required for payment, delivery, fraud prevention, or age verification.
5. Cookies and Google Analytics
Smoke Stop may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve website performance.
A cookie is a small data file stored on a visitor’s browser or device.
Smoke Stop uses or may use Google Analytics to collect information about how visitors use the website. Google Analytics may collect technical and usage information such as your device type, browser, approximate geographic location, pages visited, and interactions with the website.
Google may process this information on servers located outside Canada. Information processed outside Canada may be subject to the laws and lawful access requirements of the country in which it is stored or processed.
You may adjust your browser settings to block or delete cookies. Blocking certain cookies may affect the operation of the website.
Where legally required, Smoke Stop will request appropriate consent before placing non-essential analytics or advertising cookies.
6. How We Share Personal Information
Smoke Stop does not sell or rent personal information.
We may disclose personal information to service providers that assist us in operating the business, including:
- Canada Post and other authorized delivery providers
- Website hosting providers
- Website developers and technical support providers
- Email and communication providers
- Analytics providers, including Google
- Fraud-prevention and security providers
- Accounting, legal, regulatory, or professional advisers
- Age-verification service providers, where used
These parties may only receive information reasonably necessary to perform their services, comply with legal requirements, or protect legitimate business interests.
Smoke Stop may also disclose information:
- With your consent
- To comply with a court order, warrant, subpoena, or legal process
- To respond to a lawful request from a government, taxation, regulatory, health, postal, or law-enforcement authority
- To investigate suspected fraud, illegal activity, or misuse of the website
- To collect an unpaid amount
- To protect the safety, rights, or property of Smoke Stop, its customers, or others
- In connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate confidentiality protections
7. Shipping and Delivery Information
Smoke Stop may provide your name, shipping address, telephone number, email address, order-related delivery information, and age-verification instructions to Canada Post or another delivery provider.
The carrier may use this information to:
- Deliver and track the shipment
- Send delivery notifications
- Obtain a signature
- Confirm the recipient’s identity and age
- Record an attempted, completed, refused, or unsuccessful delivery
- Return an undeliverable or refused shipment
Delivery providers handle personal information according to their own legal obligations and privacy policies.
8. Marketing Communications
Smoke Stop will only send promotional electronic messages where permitted by applicable law.
Where required, Smoke Stop will obtain consent and provide a method to unsubscribe. Transactional messages relating to an order, payment, customer-service request, delivery, legal notice, or security matter may still be sent when necessary.
You may request that promotional communications stop by using the unsubscribe method provided or contacting support@smokestop.ca.
9. Retention of Personal Information
Smoke Stop retains personal information only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Complete orders and provide customer service
- Maintain tax, accounting, transaction, and compliance records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal and regulatory requirements
Retention periods may differ depending on the type of information and the reason it was collected.
When personal information is no longer required, Smoke Stop will take reasonable steps to securely delete, destroy, or anonymize it.
10. Security
Smoke Stop uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, modification, or misuse.
No website, email system, payment method, or electronic-storage system is completely secure. Smoke Stop cannot guarantee absolute security.
Customers should avoid sending sensitive financial information, identification documents, or passwords through unsecured email unless specifically instructed to use an approved secure method.
11. Privacy Breaches
If Smoke Stop becomes aware of a privacy breach, it will assess the circumstances and take reasonable steps to contain and investigate the incident.
Where required by applicable law, Smoke Stop will notify affected individuals, report the breach to the appropriate privacy authority, and maintain required breach records.
12. Accessing or Correcting Your Information
You may request access to personal information held by Smoke Stop or ask us to correct information that is inaccurate or incomplete.
Requests should be sent to support@smokestop.ca.
Smoke Stop may take reasonable steps to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or information protected by legal privilege.
13. Children and Underage Persons
Smoke Stop’s website and products are not intended for children or persons who are below the legal age required to purchase tobacco products.
Smoke Stop does not knowingly intend to collect personal information from underage persons for the purpose of selling tobacco products.
Orders may be refused or cancelled when age requirements cannot be satisfied. Delivery may also be refused when the recipient cannot provide acceptable identification or otherwise meet the applicable age-verification requirements.
14. Third-Party Websites
The website may contain links to third-party websites or services.
Smoke Stop is not responsible for the privacy, security, content, or practices of third-party websites. Visitors should review the privacy policies of those parties before providing personal information.
15. Information Processed Outside Canada
Some service providers used by Smoke Stop may store or process personal information outside Ontario or outside Canada.
When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, national-security authorities, or regulators in accordance with applicable law.
16. Changes to This Privacy Policy
Smoke Stop may revise this Privacy Policy to reflect changes to its business practices, technology, service providers, or legal obligations.
The updated version will be posted on smokestop.ca with a revised effective date. Continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy.
17. Contact Smoke Stop
Questions, privacy requests, complaints, or concerns may be sent to:
Smoke Stop
Operating online from Indigenous land in Ontario, Canada
Email: support@smokestop.ca
Website: smokestop.ca